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Facts and figures in Vocational Rehabilitation.

Benchmarking in vocational rehabilitation - BATT

 

About 40 000 people participate annually in the different services provided by the member companies of AVRE (Association of Vocational Rehabilitation Enterprises). It is therefore very important to document how the results of the provided services benefit our society, and to raise awareness of this contribution.

In addition, it is important to develop the existing range of services offered to disadvantaged persons and persons in need of assistance to get a job, in order to improve the services provided.

 

Benchmarking in Vocational Rehabilitation (Benchmarking Attføring), BATT, is a system of indicators established to measure quality in vocational rehabilitation. It consists of 13 indicators and was developed in co-operation with the Norwegian Labour and Welfare Administration (NAV) and ASVL (National federation for companies providing permanently adapted work and vocational rehabilitation).

3 goals are defined:

  • establish benchmarking as a tool for improved results for 350 service providers nation wide
  • improve co-operation with NAV (more standardised targets, which in turn facilitates benchmarking)
  • raise awareness of contribution to society

AVRE regularly register information about both the effectiveness and results of the different services and about how the persons served are doing after they have completed their programmes.

During the year miscellaneous types of information is collected:

  • For our annual report we collect figures about the total activity in our member companies as well as figures about the activities in the individual services provided.
  • We collect monthly figures from our member companies for our internal newsletter about the activities in the different programmes and the cause for leaving or completing the programmes for all disadvantaged persons participating. The member companies are ranked in the newsletter according to how many persons who have managed to get a job in the ordinary labour market.
  • The web site "www.indikator.no" is the sector's own internal benchmarking system. Our member companies developed this web site "www.indikator.no" and it is managed by the AVRE Secretariat in collaboration with Ramboll. This benchmarking system consists of 25 indicators, which as a whole evaluates the development of the member companies and their ability to deliver excellent rehabilitation services. The indicators make it possible to compare companies, to find "best practice", and to make use of "benchmarking" and "bench learning". Participation in "Indikator.no" is beneficial for the use of the quality assurance system EQUASS Assurance.

 

The indicators used in benchmarking of good quality (BATT) in vocational rehabilitation are:

 

Performance Indicator/

Acronym for the different services / programmes

VTA

TiA

INA

APS

KiA

AB

  • NAV survey

 

 

 

 

 

 

  • User survey

 

 

 

 

 

 

  • Employees survey

 

 

 

 

 

 

  • Staff training

 

 

 

 

 

 

  • Work placement partners/partner-ship agreements with the business world

 

 

 

 

 

 

  • Work placement participants

 

 

 

 

 

 

  • Physical and mental health

 

 

 

 

 

 

  • Job acquisition

 

 

 

 

 

 

  • Number signed up to active solutions

 

 

 

 

 

 

  • Time spent in programme

 

 

 

 

 

 

  • Formal qualifications

 

 

 

 

 

 

  • Time spent in programme before finding trainee position

 

 

 

 

 

 

  • Time before employment

 

 

 

 

 

 

 

Comments on some of the indicators:

Staff Training:

The indicator is based on the assumption that there is a correlation between staffs' skills and the quality of services provided to participants.

Staff training = number of training/study days for personnel, as an average per person per year.

The indicator is measured in "hours", but reported in "days". For example, 15 hours spent on staff training is reported as 2 days.

 

Physical and mental health:

The participant's health has an impact on his or her chances of obtaining work. The indicator is measured as a percentage of the number of sub-indicators that receive a positive answer.

 

Job acquisition:

 

Job acquisition is defined as:

•             Unsubsidised work

•             Work with salary subsidised by NAV

•             Work with permanent salary partly paid by NAV (TULT)

•             Work in combination with disability pension

•             Work with 100 per cent disability pension and additional bonus paid out by employer

•             Temporary/fixed-term employment lasting up to 6 months

 

Job acquisition = The proportion of all participants who complete the programme. It is reported separately for each programme.

 

Work placement partners/partnership agreements with the business world:

Work placement partners indicate the offering to users, flexibility, the operation’s ability to keep up to date in the labour market and the service provider’s potential to help people into the ordinary labour market.

If participants in the vocational rehabilitation process are to have opportunities to enter working life, it is important to have good collaboration with the business world and potential employers. This measure gives an indication of how the enterprise has succeeded in this work.

 

In addition to the volume of figures collected from the member companies, AVRE participates in numerous research and development projects, either as the sole responsible for the projects, or in cooperation with others. We are in addition frequently represented in miscellaneous reference groups for research and development projects. Furthermore, AVRE participates in international research networks under the auspices of the European Platform for Rehabilitation (EPR).